Intercept Unhappy Customers Before They Post a Public Review (Claude Cowork Self-Install Kit)

Catch the unhappy customer privately, before the one-star review ever goes public.

By the time you see a bad review it's already public and already doing damage, and you never got the chance to make it right first. The customer was frustrated, you would have fixed it in a heartbeat, but the feedback went straight to the internet instead of to you.

The leak isn't your service. It's that nothing sits between a disappointed customer and the public review form to give you a shot at recovery.

What this kit does

After each job, a quick satisfaction check routes happy customers toward a public review and unhappy ones into a private service-recovery path that alerts you to fix it first. You catch the problem and save the relationship before it becomes a one-star review.

What you can expect

Negative experiences get routed to private recovery instead of straight to the public listing, so you save relationships and avoid public one-stars you never had a chance to address. Your happy customers, meanwhile, get pointed at the public review they're glad to leave.

Who it's for

Built for e-commerce operators, local service businesses, and service businesses whose reputation lives on public reviews. This is a Claude Cowork self-install kit you run yourself.

What's included

Skip building from scratch. No coding. You get the complete kit your own AI agent reads, sets up, and runs for you, step by step:

• A Start Here guide, so you know exactly what to open first
• The agent install instructions, the part that lets your own AI agent stand the workflow up for you
• A guided setup that interviews you about your business, so the workflow fits how you actually work
• Workflow Briefing: the plan, the inputs, and what done looks like
• Task List your agent follows to build it
• MCP Connection Guide for the tools involved
• Tool Setup notes for accounts, keys, and permissions
• Prompt Library, including the ready-to-run prompt for this workflow
• Troubleshooting and maintenance guide for the common snags
• A Next Steps and Roadmap, so you know what to automate next once this one is running
• A Run Guide you keep, so you can run it any time with no setup again

This tier is worth more because a single intercepted one-star is worth far more than the kit. It protects the public reputation that decides whether the next customer ever calls you.

What you'll need (not included)

The kit is the workflow, the prompts, and the setup guide. It does not include the tool subscriptions it runs on. You'll need your own Claude with Cowork, Judge.me, and Shopify accounts. Those are billed by the tools themselves, not by us.

You'll also need your Claude account on Cowork's Pro plan or higher, so your agent can connect your tools and use the most capable model while it installs the workflow.

How to install this kit

Connect Judge.me at claude.com/connectors and authorize your account. Open the kit in Claude Cowork and run the included prompt. Step-by-step instructions ship inside every kit, so you're never guessing. See How Self-Install Kits Work for the full walkthrough.

Install once, not every month

If you've been pricing reputation management software, this is the install-it-once alternative. You set up your own interception flow and keep it, with no monthly fee. Add it to your cart, open it in Claude Cowork, and have it catching problems before your next review lands.